How Professional Advantage Built a 67-Person Offshore Team with Higher Retention

Professional Advantage, a leading IT services provider, needed a way to scale quickly and cost-effectively while keeping quality high. Partnering with Satellite Office, they started small with 10 offshore roles and, within just 12 months, expanded to a 67-strong multi-functional team across IT, finance, marketing, client services, and recruitment. The result: improved customer satisfaction, faster response times, and stronger retention than their onshore team.

“Our staff retention in Manila is excellent — even better than in Australia.”

— Michael Foertsch, Business Manager, Professional Advantage 

About Professional Advantage

  • Industry: Information Technology and Services, leading IT services firm specialising in business intelligence, cloud services, and digital workplace solutions
  • Roles offshored: from 10 to 67 offshore team members, in just 12 months
  • Offshore functions: IT & Development, Business Management, Client Services, Finance, Marketing, Recruitment

 

Challenge

  • Ambitious plans to double the business required rapid scaling
  • First-time offshoring concerns around communication, IT infrastructure, and cultural alignment
  • Needed to balance cost-effectiveness with service quality
  • Required more than just talent — a trusted partner and structured model to drive confidence and integration

Solution

  • Scaled from 10 to 67 staff in under a year 
  • Recruited across six business functions including IT, finance, and marketing
  • Provided dedicated, branded office space with real-time collaboration tools 
  • Maintained strong integration through regular visits and shared values 

Key results

  • Tripled offshore headcount within 12 months 
  • Enabled faster client response and improved account management 
  • Achieved better staff retention than onshore team 
  • Maintained high quality and seamless cultural alignment 

What Roles Were Offshored?

Professional Advantage’s offshore journey began with 10 marketing roles in a custom-branded Manila office. Within a year, the team expanded to 67 employees across six functions, including IT & Development, Business Management, Client Services, Finance, Marketing, and Recruitment. The growth enabled a new account management model, improved service delivery, and gave the business the confidence to integrate offshore operations as a long-term growth driver.

Outsource by Role

IT & Development 

  • Internal Applications Manager 
  • Software Developers 
  • QA Analysts 
  • Support Consultants 

Business Management & Client Services 

  • Project Managers 
  • Account Managers 
  • Support Team Leaders 
  • Sales Support Specialists 

Finance 

  • Accounting Manager 
  • Accounts Receivable Accountant 
  • AP Clerk 

Marketing 

  • Product Marketing Manager 
  • Senior Telemarketer 
  • Campaign Coordinator 
  • Web Developer 

Recruitment 

  • IT Recruiter 

“The quality of people we’ve hired across every function has been exceptional, and the support from Satellite Office has been outstanding.“

— Michael Foertsch, Business Manager, Professional Advantage 

Turning Doubt into Confidence: Professional Advantage’s Offshoring Journey with Satellite Office

Professional Advantage began their offshoring journey with healthy scepticism. Concerns about communication, infrastructure, and cultural fit made them cautious, but Satellite Office gave them the confidence to start small and test the model.

Within just 12 months, their view completely transformed. What started as a trial with 10 offshore roles grew into a thriving 67-person team spanning six functions. Customer satisfaction improved, account management strengthened, and retention in Manila even outperformed their onshore team.

Today, Professional Advantage is not just a successful case study of scaling fast — they’re proof that even first-time offshoring clients can become strong advocates when supported with the right model, culture, and partner.

Why Satellite Office

Your offshore team is one conversation away 

Book a free strategy call with our team and understand all the ins and outs of offshoring:

  • Understand your objectives and discuss roles to offshore
  • Answer all your questions on outsourcing
  • Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps

 

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