Unlike traditional BPOs, we focus on long-term client partnerships and tailor-made offshore teams. Our leadership team is actively involved in every stage of your growth journey, and our recruitment strategy ensures a strong fit—both technically and culturally. We maintain high retention and satisfaction by investing in premium offices, employee wellbeing, and a strong company culture. 

Offshoring gives your business access to a larger talent pool, significant cost savings (up to 70%), and the ability to focus on core business functions while we handle the back office. 

Virtually any role that does not need to be performed in a specific physical location in your home country can be offshored. Common offshored roles include customer service, IT support, digital marketing, finance, data analytics, accounting, admin, and software development, although the range is huge. 

Beyond being a global leader in contact center services, the Philippines excels in various knowledge-based disciplines, including: 

• Customer Service 

• Sales and Lead Generation 

• Digital Marketing 

• Design and Content Management 

• IT and Development 

• Finance and Back-Office Processing 

We provide full-service support including recruitment, onboarding, HR, payroll, IT infrastructure, facilities, and ongoing account management. 

Recruitment timelines vary based on role complexity: 

• Technical roles: 3 to 8 weeks 

• Non-technical roles: 1 to 3 weeks
  Note: A standard 4-week notice period follows contract signing, leading to a total of 5 to 8 weeks before employment commencement. 

With a serviced office, operations can commence within a week, subject to availability. Understanding specific IT and telecommunication requirements is crucial and is typically addressed during the initial assessment or recruitment process.

We typically recommend giving us 3–6 weeks to ensure a seamless recruitment and onboarding experience, but we’re often able to move faster if needed, depending on the role, talent availability, and your desired start date. 

Roles in customer service, sales support, digital marketing, data entry, accounting, and tech support are ideal for peak season scaling. Our team can advise you on what is feasible based on your goals and timeline.  

No. Our transparent pricing model clearly shows you exactly what you’re paying for, with no hidden costs.  

Satellite Office pricing ensures clarity and predictability. Our quoted savings (65-70% on average) include both direct employee costs and our monthly solution fee, giving you a complete and accurate picture of your savings. 

Satellite Office ensures full compliance with Philippine labour laws and manages benefits, payroll, and legal requirements. 

To date, clients have successfully found suitable employees in the Philippines. In the rare event this doesn’t occur, clients are only invoiced once a candidate has signed an employment contract and commenced employment. 

We implement comprehensive measures to safeguard your intellectual property: 

• Employment contracts stipulate that all work created by staff is your exclusive property. 

• Robust physical and system-based security measures, including biometric access and employee ID protocols. 

• Mandatory Non-Disclosure and Confidentiality Agreements for all staff. 

Staff follow your directives for daily tasks. We assist in establishing a secure work environment, comparable or superior to your local office. Clients can also set up a Virtual Private Network (VPN) for added security.  

Satellite Office provides full system backups and 24/7 IT support from our central Network Operations Center (NOC), ensuring business continuity through emergency power, redundant internet connections, and other essential amenities.

Yes. Beyond the mandatory PhilHealth contribution, we offer additional healthcare insurance for employees and, upon approval, their dependents. The cost of medical benefits and insurance for staff are included in our costing. 

Employees undergo a 6-month probationary period, with evaluations at the 3rd and 5th months. Termination during this period is permissible for performance issues or just cause, following due process. Post-probation, termination requires a 1-month notice and severance pay equivalent to one month’s salary per year of service, unless justified otherwise.

Yes. The law sets a maximum number of hours but does not prohibit work done less than eight hours. Thus, part-time work is allowed and pay corresponding to the actual hours worked will be paid. 

Yes. Under the Labour Code, every employee shall be paid a night shift differential of not less than 10% of their regular wage for each hour of work performed between 10:00 pm and 6:00 am the following day. 

Please visit https://publicholidays.ph/ for an up to date listing 

13th month pay is the 1/12 of the basic salary earned by the employee during the year. It is compulsory and to be given not later than December 24 of the year.