Dedicated Support From Day One, and Every Day After
At Satellite Office, support isn’t an afterthought; it’s built into every stage of your journey. From dedicated managers to reporting dashboards and ISO-certified processes, our ongoing support model ensures your offshore team stays productive, secure, and aligned.
- Backed by 85% CSAT and award-winning workplace recognition
- People-driven culture
- Only 21% attrition – nearly half the BPO industry average
Security & Compliance You Can Trust
Our white-glove partnership starts with rock-solid security.
Enterprise-Grade Security
ISO/IEC 27001 certified, aligned with the Australian Privacy Act, and monitored 24/7 by our Security Operations Centre (SOC)
Data Protection
Safeguarded through VPN-enforced connections, role-based access controls, and regular compliance drills
People-Driven Culture
5-year average staff tenure and Great Place to Work® certification ensure engaged, accountable teams trained to uphold your standards
Trusted Governance
Secure provisioning, audit-ready protocols, and proven processes trusted by global companies to protect operations at every level
Engagement Cadence & KPIs
We make integrating your offshore team easy with clear processes, regular reporting, and alignment to your goals. Your Account Manager is your go-to contact, backed by our internal teams for fast support. This structure keeps your offshore team visible, connected, and aligned—without you managing every detail.
Ongoing Account Manager Check-ins
Regular check-ins with your Account Manager to stay across goals, challenges, and evolving needs
Team Engagement & Performance Insights
Manila team insights covering engagement, attendance, and key observations
Quarterly Business Reviews (QBRs)
Quarterly Business Reviews (QBRs) to share performance updates and ensure Satellite Office continues to support your broader business goals across both Manila and local teams.Your Dedicated Support
When you partner with Satellite Office, you’re supported by dedicated experts who stay close to your business and team.
- Account Manager
Your primary point of contact from day one. They lead onboarding, coordinate regular check-ins, share key updates on team performance, and help resolve issues quickly so you can stay focused on results. - HR Business Partner
Focused on retention, engagement, and employee growth, your HR Manager supports your team on the ground to ensure long-term stability and satisfaction. - IT & Operations Teams
Behind the scenes, our IT and operations teams provide secure infrastructure and real-time support to keep everything running smoothly — from device provisioning to incident response.
King Living
King Living, a premium furniture retailer, needed a way to reduce costs without compromising on service. With Satellite Office, they scaled from 5 to 91 offshore staff across six departments, saving $5.9M annually while maintaining customer experience. The partnership created a stable, multi-function team that supports growth while keeping quality high.
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Petbarn
Petbarn, Australia’s leading pet retailer, was struggling with long wait times and overstretched local staff. Partnering with Satellite Office, they built a dedicated offshore CX team in the Philippines. Within 12 months, wait times dropped by 99%, satisfaction hit 98%, and the team scaled to nine — all without losing culture or control.
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PelicanCorp
PelicanCorp, a global software leader in infrastructure protection, partnered with Satellite Office to scale cost-effectively while maintaining service quality. Starting with six support roles, they’ve grown to a 24-person offshore team spanning customer service, IT, finance, HR, and operations — saving $1.6M annually and integrating seamlessly with their Australian headquarters.
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You’ll have ongoing calls and access to your Client Success Manager anytime via multiple channels, including Instant Messaging, Phone and Email. Quarterly business reviews and monthly KPI packs keep strategy on track.
For urgent issues, we escalate through a simple path to make sure the right people are looped in quickly: Operations → Department POC (CSM/HR/Recruitment/L&D) → Senior Account Manager → COO/Client. Urgent issues are acknowledged within 15 minutes, and while resolution time depends on complexity, our teams act immediately and keep you updated until resolved.
Retention is supported by career-path planning, regular engagement activities, and HR-led coaching. Our attrition is just 21%, well below the 40% BPO average.
We’re ISO/IEC 27001 certified, enforce VPNs and access controls, and run regular drills. Governance is baked into every layer of our service delivery.
Your offshore team is one conversation away
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
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