Transitioning to a new offshoring partner doesn’t have to be risky or disruptive. Whether you’re consolidating vendors or replacing an underperforming provider, we make the shift seamless. We also help businesses with directly contracted staff in the Philippines move to a more secure and compliant model that:
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Reduces risk of contractor misclassification and compliance issues
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Eases admin across attendance, technology, and HR management
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Strengthens security with robust data and privacy standards
More than 150 companies worldwide trust us to build high-performing offshore teams that deliver results from day one.
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Why Businesses Switch to Satellite Office
- Slow or low-quality hiring from existing providers
- Lack of governance, transparency, or data security
- Poor team engagement or high attrition
- Inflexible contracts or rigid service models
- Fragmented teams spread across multiple vendors
When you transition, we help simplify complexity, then we rebuild your offshore setup for long-term success with ISO-certified facilities, flexible models, and experienced local support.
Clients don’t just switch; they stay. That’s why we maintain an 89% Customer Satisfaction (CSAT, average for the 3 past years) and a 46 Net Promoter Score (NPS).
transition process explained
Our Proven, Simple and Stress-Free Transition Process
We’ve helped dozens of businesses shift offshore operations smoothly — without losing time, talent, or momentum. Here’s how we do it.
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1. Discovery & Planning
We assess your current setup, challenges, and future goals, then map a transition plan that protects continuity and reduces risk.
2. Talent Transfer
Where possible, we re-engage your existing offshore team to minimise disruption and retain valuable IP. We also ensure a smooth, respectful transition with continuity of tenure, benefits, and health or life insurance.
3. Knowledge Capture
Our team works with yours to develop a joint project plan, identify risks and assign accountabilities to ensure nothing is lost in the transition.
4. Optimise & Grow
We enhance your setup through new hires, better tools, and smarter team structures to drive performance and growth. You’ll have a dedicated Client Success Manager, HR Business Partner, and IT Lead—plus flexible start dates, structured handovers, and a clear focus on engagement and retention.real-world results
Transition Success Stories
These leading companies successfully moved their offshore operations to Satellite Office without disruption and achieved stronger results within weeks:
Telco Consolidates for Control and Performance
A fast-growing telecommunications provider operating across the APAC region needed to consolidate its operations across three offshore vendors. Satellite Office rebuilt their team across finance, customer support, and service delivery, restoring visibility and control.
Results:
- Transitioned 20+ staff with zero downtime
- Streamlined vendor management and reporting cycles
- NPS improved from 45 to 63 within one quarter
SaaS Leader Switches for Better Talent & Support
A global SaaS platform serving financial services was facing talent quality issues, poor retention, and low engagement via a legacy BPO. Satellite Office replaced 80% of the team and introduced structured onboarding, coaching, and performance tracking.
Results:
- 100% role-fill rate within 3 months
- QA pass rate lifted from 72% to 95%
- Team engagement score rose by 20 points
Often, yes. Where feasible, we’ll help you re-engage existing team members and facilitate a respectful, structured transition.
No. We build your new setup in parallel and plan the handover carefully—so continuity is protected and service stays seamless.
Absolutely. We’ve helped many clients reduce complexity and regain control by bringing teams together under one model.
We uphold the same ISO 27001-certified security and compliance standards throughout the transition as we do once your team is live. Data, systems, and access are migrated securely, with protections in place at every step to safeguard sensitive information.
We’ll map your workflows and tools in detail, then support a smooth migration, so your IP and ways of working stay intact.
Timelines vary based on team size and complexity, but most clients fully transition within 6 to 12 weeks.
Your offshore team is one conversation away
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
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